Cancellations and changes to your reservation.
GeneralAll cancellations and any request for changes to your reservation (such as date changes, changes in the number in your party or complete cancellation) must be made in writting and faxed or emailed to us.
- Cancellation requests received from date of Turtle’s Nest confirmation letter up to 61 days prior to date of arrival will be charged a 3.5% Banking Charge Fee on monies charged if paid by credit card.
- Cancellation requests received 60 days prior to date of arrival; reservation deposit will be refunded minus US$50.00 to cover administrative fees and 3.5% Banking Charge Fee on monies charged if paid by credit card.
- Cancellation requests received 31 – 59 days prior to date of arrival; reservation deposit will be refunded at 50% of the total reservation amount and 3.5% Banking Charge Fee on monies charged if paid by credit card.
- Cancellation requests received within 30 days of date of arrival are unable to be refunded.
In the case that we do not have documentation in writing from you, regarding a cancellation of any timeframe or a guest simply does not show up for their scheduled reservation, all funds paid are non-refundable.
Holiday Reservations DepositsThanksgiving, Christmas/New Years are non-refundable if cancelled within 120 days of date of arrival. Holiday Reservation cancellation requests received 121 or more days prior to date of arrival will be refunded, minus US$50.00 to cover administrative fees.
Hurricane & Tropical Storm CancellationsMost of the hurricanes and tropical storms in our location occur between June 1 and November 30. If you are traveling during this timeframe, and there is a hurricane or tropical storm threatening our immediate location, we will hold your deposit balance on account for a future stay at the same property, but deposits and balance payments are non-refundable.
Rescheduling must take place in writing within one week of notice of cancellation due to hurricane or tropical storm.
We cannot be held responsible for weather events and will try to make every attempt to clean up after each and every storm prior to your arrival, however, hurricanes and other storms in the Caribbean can make a massive mess with things like the pools, the walkways, the roofs and other cosmetic areas. In this case we will use our best attempts to repair these as quickly as possible.